A Better Connection Inc.

A Better Connection offers teleservice programs that are efficient, convenient and provide cost and labor saving benefits to clients. From managing your incoming calls to scheduling your appointments, ABC will tailor a perfect solution to fit your need.

Our Mission Statement

A Better Connection, Inc. (ABC), a global telephone answering service is committed to provide creative answering and dispatching solutions to medical and commercial service providers. Our focus is on customer cost effectiveness through design and implementation of operational streamlining procedures, ethical billing practices, exceptional customer service, utilization of existing and advancing technologies and dedication to our staff by maintaining a healthy workplace; all of which allows ABC to connect our community, industry and clientele to us and to one another.

Our List of Services:

Remind A Call
A Better Connection’s (ABC) awarding winning, ATSI certified telemessaging service has developed a teleservice designed to assist the busy medical practice, no matter what size. ABC's Remind-A-Call is an automated patient appointment confirmation tool. This high quality teleservice will result in increased revenues, better office management efficiency and will contribute to a more productive staff.

Agent Telemessaging
A Better Connection’s award winning agent telemessaging service provides you with professional representation using a combination of highly trained telephone agents and state of the art computer telephony integration software.
This system enables our agents to answer your calls while being provided with instantaneous access to your company’s basic information as well as your customized message delivery requirements.
Whether you want your messages delivered via text to cell, fax, email, web accessible or you simply want to call in to retrieve them; A Better Connection can be your unified agent telemessaging service 24 hours a day, 365 days a year.

Medical Telemessaging
A Better Connection’s awarding winning ATSI certified medical telemessaging service offers individualized medical answering service custom plans designed to streamline a pathway of medical communications between you, your patients and the facilities you represent.
A Better Connection has instituted the following features that are essential to the success of any medical practice; adherence to provided dispatching protocol, written documentation of all communications, assistance with HIPAA compliance and a reliable emergency back up procedure.
Whether it is answering your after hour medical emergency calls, assisting your administrative staff during business hours, scheduling or confirming your appointments, or providing next day notification services; A Better Connection is there 24 hours a day, 365 days a year.

Commercial Emergency Dispatch
A Better Connection’s commercial emergency dispatch service is an award winning ATSI certified telemessaging service that was developed as a process for expediting emergency messages for our telephone answering service clients. Utilizing a combination of automated call routing and agent telemessaging services A Better Connection is able to document and then dispatch your emergency calls promptly and accurately in the most cost effective manner. Our web based customer interface also provides instantaneous report access which reflects your personnel’s service response times as well as the ability to adjust your dispatch protocol 24 hours a day. This gives you, the expert, the power and freedom to control your own call processing.
Whether you need after hours coverage or around the clock monitoring; A Better Connection is there 24 hours a day, 365 days a year. Let us be your personalized emergency service department.

Disaster Back-up Service
Disaster Backup Telephone Service from A Better Connection’s awarding winning ATSI certified telemessaging service offers a central telecommunication safe harbor for companies who may be required to maintain 24/7 up time. Being located in Arizona allows A Better Connection’s clients to possess telemessaging reliability during any type of emergency situation. Whether you are a company located in a disaster prone area, your building is being evacuated or you are experiencing a utility outage; A Better Connection is there 24 hours a day, 365 days a year.
Let us be a part of your disaster preparedness plan. You can either request a quote or contact us today to learn how A Better Connection disaster backup telephone service will prepare you for possible disaster.

Web Enhanced Applications
Telephone Web Based Applications from A Better Connection’s awarding winning ATSI certified telemessaging service is a proactive leader in developing innovative technologies that enhance telecommunication processes.
A Better Connection's Telephone Web Based Applications allow our clients to manage their own call scheduling, messaging and dispatching protocol via the internet, in real time. This telephone customer interface also provides instantaneous report access which reflects service response times as well as the ability to adjust dispatching protocol any time day or night.
Whether you are a commercial or medical service provider needing real time access to your on call information, dispatching protocol or messages; A Better Connection is there 24 hours a day, 365 days a year. Let us provide you with the tools you need to manage your business at your convenience.

Appointment Services
A Better Connection offers agent driven web based appointment scheduling services to both the medical and commercial industries. The appointment scheduling services online customer interface provides instantaneous access to your appointment schedule which allows you to maintain control without having to answer a phone call.
Whether you are a busy medical practice who needs someone to confirm your appointment schedules or you are a one man service department who needs someone to answer your calls and book your next job; A Better Connection is there 24 hours a day, 365 days a year.
Let us give you the freedom to concentrate on providing quality customer care to your clients. Learn more about A Better Connection appointment scheduling services by contacting us today.

Order Entry - E Commerce Services
Order Entry Ecommerce Services from A Better Connection offers agent driven web based order entry and ecommerce solutions to fit all types of business and services. Our state of the art telephony equipment can easily integrate to any customer database or website allowing real time order processing and customer service support staffing. Whether your caller is buying a product from your catalog or purchasing a concert ticket; A Better Connection is there 24 hours a day, 365 days a year to take your orders. Let us be your customer order entry ecommerce point of contact

Ad Response
Advertising lead capture service from A Better Connection offers agent driven response services designed to capture advertising sales leads, obtain data requirements and track advertisement responses.
By utilizing our message identification programs, we are able to uniquely identify each call answered and instantaneously capture caller identification. Whether you are running an elaborate national advertising campaign or a simple local advertisement; A Better Connection is there 24 hours a day, 365 days a year. Let us help build your database and track your advertising dollars. Contact us today for further information about A Better Connection's Advertising Lead Capture Service.

Virtual Receptionist Service
A Better Connection’s virtual receptionist service offers the appearance of personalized office staff without the expense of having an office. This virtual answering service allows our agent to answer your phone and either transfer or connect your call to the appropriate personnel while providing you with written call routing documentation.
With the help of our computer telephony interface, we are able to capture caller identification information that can be instantaneously transmitted to your remote communication device. This service can also be utilized in conjunction with our voicemail solutions to provide a true unified messaging platform.
Whether you are an upstart company or a corporation seeking ways to streamline your administrative costs; A Better Connection is the answer. Let us be your reliable personal receptionist with our virtual answering service.

Contact us today to learn more about our virtual answering receptionist service